FAQ

Where do we deliver?

- We deliver all over the continental United States (excluding Alaska & Hawaii).

What is the cut off time for next day delivery? 

- We have a 3pm cut off time (Eastern Standard) daily for next day delivery.

Does my food come cooked?

- No, we send you the raw ingredients so you can cook it yourself in the comfort of your own home!

What if I’m not home during delivery?

- If you aren’t home when a delivery is made, the shipping carrier will typically leave your order at your doorstep. We advise that you place all perishable items in the refrigerator immediately upon delivery, understanding that you will be receiving temperature sensitive ingredients. We send everything in refrigerated boxes to preserve them as best as possible!

What should I do if my box is late or there’s an issue with my delivery?

- If you haven't heard from us and your delivery doesn’t arrive on the day it was scheduled to arrive, or if you have concerns about the freshness of your order, please let us know by e-mailing concierge@silverspoonbox.com so our customer success team can look into it further for you.